The small print, made big*

1. These terms apply to all services provided by VEONIO OÜ, Sepapaja tn 6, 15551 Tallinn, Estonia (registry code 16255914) (“VEONIO”, “we”) to its customers (“Client”, “you”).
2. Our services are offered exclusively to businesses, public bodies and other entrepreneurs acting in the course of their trade or profession, not to consumers.
3. Each engagement is defined in a proposal, statement of work or order confirmation (the “Proposal”). If the Proposal and these terms differ, the Proposal prevails. Your own terms and conditions do not apply unless we agree to them in writing.
4. These terms replace our former Terms of Service and Order & Delivery Terms. Contracts concluded before 24 September 2026 remain subject to the terms agreed at the time.

1. Our Proposals are non-binding until you accept them. Unless stated otherwise, a Proposal is valid for 30 days.
2. A contract is concluded when you accept the Proposal in writing (by signature, electronic signature or a clear confirmation by email) or when we start work at your request.
3. Verbal agreements are only binding once confirmed in writing. Email counts as writing.

1. We provide the services described in the Proposal with the care of a professional service provider and according to the state of the art at the time.
2. Unless the Proposal expressly promises a specific result, we owe the agreed services, not a particular business outcome (such as a certain number of leads, rankings or sales).
3. We may use qualified subcontractors. We remain responsible for their work.
4. Dates and timelines are binding only if they are expressly agreed as fixed dates. Where they depend on your input, they shift accordingly if that input arrives late.

1. You provide the information, content, access and feedback we need in good time and name a contact person who can make decisions.
2. You are responsible for the content you supply (texts, images, data, trademarks) and confirm that you have the necessary rights to it.
3. If your cooperation is delayed or missing, we are not responsible for resulting delays, and we may charge the additional effort this causes.

1. Either side can request changes. We will tell you how a change affects price and timeline before we implement it.
2. Changes become binding when both sides have agreed to them in writing. Until then, we continue on the basis of the existing scope.

1. Where we deliver work results (for example software, a website or an app), you check them within 10 business days of delivery and either confirm acceptance or report material defects in writing.
2. A result is deemed accepted if you do not report material defects within that period or if you start using it productively. Minor defects do not prevent acceptance; we fix them as part of our warranty.

1. Fees are set out in the Proposal. All prices are net and exclude VAT, which is added at the statutory rate where applicable. For business customers in other EU member states, the reverse-charge procedure applies.
2. Unless agreed otherwise, we invoice fixed-price projects in instalments (typically 50% on signing and 50% on acceptance) and monthly retainers in advance at the start of each month. Time-based work is invoiced monthly in arrears.
3. Invoices are due within 14 days of the invoice date without deduction. If you pay late, we may charge late-payment interest at the statutory rate and suspend further work after prior notice.
4. Third-party costs (for example software licences, hosting, domains, stock images or advertising budgets) are paid by you, either directly to the provider or reimbursed to us, unless the Proposal includes them.

1. Once you have paid in full, you receive the exclusive, unlimited and transferable right to use the work results created specifically for you, including the right to modify them. Source code for custom software is handed over on request.
2. We keep all rights to our pre-existing know-how, tools, libraries, templates and components that we use across projects. You receive a non-exclusive, perpetual right to use them as part of the delivered work.
3. Open-source components remain subject to their own licences. We tell you which licences apply on request.
4. Access credentials, accounts and data we set up for you belong to you and are handed over at the end of the engagement.

Both sides keep confidential all non-public information received from the other side in connection with the engagement and use it only for that purpose. This obligation continues for three years after the end of the engagement. It does not apply to information that is publicly known, was already known to the recipient, or must be disclosed by law.

Where we process personal data on your behalf (for example when hosting your website or operating your software), we conclude a data processing agreement under Art. 28 GDPR. How we process personal data on our own website is described in our privacy policy.

1. We remedy defects in our work results that you report within 90 days of acceptance free of charge, by repair or replacement at our choice. If remedying fails twice, you may reduce the fee for the defective part or, for material defects, withdraw from that part of the contract.
2. Defects caused by changes made by you or third parties, by unsuitable operating environments, or by third-party services outside our control are not covered.

1. We are liable without limitation for damage caused intentionally or through gross negligence, for injury to life, body or health, and where mandatory law provides otherwise.
2. In all other cases, our liability is limited to foreseeable damage typical for the contract, and in total to the fees paid under the affected Proposal in the 12 months before the damaging event. Liability for indirect damage, lost profit and loss of data that would have been avoided by regular backups on your side is excluded.

1. Fixed-scope projects end when the agreed services have been delivered and accepted.
2. Ongoing services (retainers, hosting, support) run for the term stated in the Proposal and can otherwise be terminated with one month’s notice to the end of a calendar month.
3. Either side may terminate for good cause without notice, in particular if the other side materially breaches the contract and does not remedy the breach within 14 days of written notice.
4. On termination, you pay for all services provided up to that date.

We may name you as a client and briefly describe the project in our references and on our website, unless you object in writing. We never publish confidential information.

We may also show your name, logo and website, including screenshots of your website, as a reference, for example on veonio.com, in our proposals and in our marketing. You can withdraw this at any time by email to hello [at] veonio.com. The withdrawal applies for the future: we stop using your name, logo and screenshots in new materials and remove published ones within a reasonable time.

1. We build, host and publish websites for lawful businesses only. We do not build, host or publish websites that offer or promote adult content or services, illegal goods or services, gambling or betting, or weapons, ammunition or explosives, or whose content infringes the rights of third parties or violates applicable law.
2. You confirm that you hold, or have obtained, all rights to the texts, images, logos and other materials you give us or ask us to move from an existing website, and that your business may lawfully offer what the website describes.
3. For businesses with professional-conduct duties (for example medical, dental or other health practices), you are responsible for the mandatory information and wording required by your professional rules. We do not review it for legal compliance, and we publish such a website only after you have confirmed it.
4. We may decline or stop an order, or refuse to publish a website or a preview, if it conflicts with this section or if we cannot check it with reasonable effort.

1. Who can order. The rebuild offer (the “Offer”) is open only to businesses, public bodies and other entrepreneurs acting in the course of their trade or profession. When ordering you give your company name and your VAT ID and confirm that you order for business purposes. We check the VAT ID (VIES) and may decline the order if it cannot be verified. VEONIO OÜ is registered for VAT (VAT ID EE102476257). You receive an invoice from VEONIO OÜ. If it turns out that you ordered as a consumer, the order is void and we refund the €50 in full.
2. Your bet: €50 up front, not refundable. The Offer costs €500 net in total. You start with a bet of €50 (net, plus VAT as described in point 5), which is part of that price. The bet pays for building your preview, and we keep it in every case: also if you do not like the preview, do not carry on or change your mind. You owe the remaining €450 only if you carry on (point 4). The Offer is for businesses only, so consumer withdrawal rights do not apply.
3. The one exception: no preview. We check beforehand, with our website check and the questions on our campaign pages, whether your project fits, so this should rarely happen. If we tell you that we cannot deliver a preview (for example because your site cannot be moved onto our system), or if we have not delivered one within 10 business days after your briefing is complete, we refund the €50 in full on request. In that case you owe us nothing.
4. The preview and your decision. After your payment and a complete briefing in our client portal, we build a preview of your new website and make it available there. As a rule you get it by the next business day; for larger projects (more than 15 pages or more than 15 blog articles) within 3 business days. Business days are Monday to Friday, except public holidays in Estonia. The preview is private to you, is not live on your domain and is only for you to judge. One revision round after the preview is included in the Offer, but it starts only once you have paid the remaining €450 plus the first plan year. You decide on the preview as it is: if it is of no use to you, you do not carry on and no revision round takes place (point 10). You send it as one consolidated list in the portal: text and image changes, order of sections, small adjustments to colours and layout within the agreed scope. New pages, a different concept or new features are not part of the round. Further changes run through your hosting plan: they are included within its allowance, and anything beyond that we price in the portal, as for every plan client. You have 14 days from the day the preview is available to decide. You carry on by confirming in the portal. If you do not confirm within 14 days, or you tell us you will not carry on, the Offer ends (point 10).
5. Price after the preview. If you carry on, you pay the remaining €450 and the first year of the hosting plan you choose (Care, Growth or Pro; the plans and prices are listed on veonio.com). All prices are net. For clients in Estonia we add Estonian VAT. For business clients in another EU member state with a valid VAT ID, we invoice without VAT and the client owes the tax (reverse charge, Art. 196 of the VAT Directive 2006/112/EC); the invoice says so. Other countries are handled separately and are not part of the Offer. You pay through the secure payment link in the portal (processed by Stripe) before go-live. The plan is billed yearly in advance and renews automatically for another year each time. You can cancel in text form (email or portal) at least 30 days before the end of the current year. Price changes take effect only at a renewal and we announce them in text form at least 60 days before. Changes after go-live run through your plan.
6. What the Offer includes. (a) A relaunch of your existing website with up to 50 pages and up to 50 blog articles, or (b) a new website with up to 15 pages and, if you want it, one blog article on a topic from your briefing. A “page” is one distinct address (URL) of the finished website that shows its own content as a web page. Each language version counts separately, and so do the legal pages. Blog articles are counted separately. Lists (archives, categories, tags, pagination), the blog overview, redirects and files such as PDFs are not pages. For a relaunch we move the content you already have. For a new website we work with the texts, logo and photos you give us and the briefing; we do not promise to write your website copy. Gaps are marked in the preview, and you can fill them or book writing as an add-on. Add-ons are not part of the Offer and are booked separately at the prices shown on our website, or on request.
7. Larger sites and difficult cases. If your project is larger than the included scope, the price follows the size, as shown in the calculator on our campaign pages or, where no price is set, quoted by us. We tell you the price and whether the preview will be limited (for example to selected pages) before you pay the €50. We turn down the Offer only for websites that cannot be moved onto our system; for everything else we take it on unless the effort would be out of proportion, and then we talk to you first. Our website check estimates size and fit and is only indicative. If the real size turns out to be larger, we tell you and the new price needs your agreement; if you do not agree, no preview is delivered and point 3 applies.
8. Hosting and DNS. The new website goes live only on a VEONIO hosting plan, billed yearly in advance, and with the DNS of your domain run on VEONIO’s Cloudflare account. You stay the owner and registrant of your domain. We guide you through the DNS steps and copy your existing DNS records (for example for email) into the new setup before the switch; you check them. We go live only after you confirm the go-live and our final check. When the plan ends (cancellation or non-renewal), your website stays online until the end of the paid year, and then for up to 30 more days so you can switch. On request we hand you an export of the website (files, texts and images) and hand the DNS back to your registrar or another provider at no extra charge. After that we may take the website offline.
9. Content, images and rights. You confirm that you have the rights to the texts, images, logos, fonts and other material you give us or that we take over from your existing website, and that using it does not infringe third-party rights. When we move an existing website, we check where we can whether each image has a recognisable source or licence: your own uploads, images from free stock sources such as Unsplash, Pexels or Pixabay, or a licence stated in the file itself. Images without a recognisable source or licence are not copied; they are listed for you and you can confirm in writing that you hold the rights. We replace the rest with neutral placeholders. This check is a screening aid, not legal advice, and you stay responsible for your material. In the preview we may use placeholder images, free stock images or generated images; they are marked. We use stock images only under licences that allow commercial use on your website. Generated images come without any guarantee of exclusivity. Rights to the finished website pass to you as set out in “Rights to the work” once everything is paid, including the €450 and the first plan year.
10. If you do not carry on. If you tell us that you will not carry on or do not confirm within 14 days, the Offer ends. You owe nothing more, and the €50 stays with us (point 2). You do not receive the preview and get no rights to it, its design or its content; we do not publish it either. We delete the preview and the project files, including your uploads, within 30 days after the Offer has ended, apart from records we must keep by law, such as the invoice for the bet.
11. Acceptance and warranty. Your confirmation of the preview means that you want to carry on. It is not the acceptance of the finished work. Acceptance follows the section “Acceptance”: you check the live website within 10 business days after go-live. The 90-day warranty in “Warranty” starts with acceptance. Changes you asked for in the revision round are not defects.
12. Data. How we handle personal data for the Offer is described in our privacy policy. For the content you give us we conclude a data processing agreement as set out in “Data protection”.
13. Reference. You allow us to name VEONIO’s work for you as a reference: we may show your name, logo and website, including screenshots of your website, for example on veonio.com, in our proposals and in our marketing. You can withdraw this at any time by email to hello [at] veonio.com. The withdrawal applies for the future: we stop using your name, logo and screenshots in new materials and remove published ones within a reasonable time.
14. Permitted content. We build websites for lawful businesses only. We do not build, host or publish websites that offer or promote adult content or services, illegal goods or services, gambling or betting, or weapons, ammunition or explosives, or whose content infringes the rights of third parties or violates applicable law. You confirm that you hold, or have obtained, all rights to the texts, images, logos and other materials you give us or ask us to move from your existing website, and that your business may lawfully offer what the website describes. For businesses with professional-conduct duties (for example medical, dental or other health practices), you are responsible for the mandatory information and wording required by your professional rules; we do not review it for legal compliance, and we publish such a website only after you have confirmed it. We may decline or stop an order, or refuse to publish a preview or the finished website, if it conflicts with this point, or if we cannot check it with reasonable effort. If we decline or stop the order because your content conflicts with this point, the €50 bet stays with us (point 2). If we decline it only because we cannot check it with reasonable effort, so that we cannot deliver a preview, point 3 applies.
15. Law and relationship to the other terms. The Offer is governed by Estonian law, and “Final provisions” apply, including the place of jurisdiction. These rules form the Proposal for the Offer and prevail over the rest of these terms where they differ. The instalment rules in “Fees and payment” do not apply to the Offer. Everything else, such as liability and confidentiality, applies as written.

1. What it is. The Autopilot packages Local, Growth and Pro (each a “Package”) are marketing services delivered through our client portal on top of a VEONIO website plan. What each Package contains, and its monthly price, is shown on veonio.com/autopilot/ and on the booking page in the portal at the time of booking. Modules marked there as “coming” are not yet part of the service; we switch them on for your Package once they are ready, at no extra cost.
2. Who can book. Only businesses with a VEONIO website plan, booking for business purposes (see “Scope”). Consumer withdrawal rights do not apply.
3. Price and payment. All prices are net per month; VAT is added as for our other services (Estonian VAT for clients in Estonia; reverse charge for business clients in another EU member state with a valid VAT ID; other countries are checked separately). You pay monthly in advance by the payment method you store at Stripe when booking. The Package is billed in addition to your website plan.
4. First month free with a new website. If you bought a new website or relaunch from us (our €500 offer) and have never had a Package before, the first month of Autopilot Local is free. Your payment method is stored at booking; the first invoice comes one month after booking unless you cancel before. The free month applies once per client and only to Local; switching to a bigger Package during the free month ends it, and the bigger Package is billed from that day.
5. Switching. You can switch to another Package at any time in the portal. A bigger Package starts at once and the difference for the rest of the month is charged right away; a smaller Package starts at once and the unused part of the month is credited on your next invoice.
6. Cancellation. Notwithstanding “Term and termination”, you can cancel a Package at any time in the portal, effective at the end of the month already paid (or of the free month). The Package runs until then. Fees for the running month are not refunded. If a monthly payment fails and is not made after Stripe’s reminders, the Package ends. We may cancel a Package with one month’s notice to the end of a billing month, by e-mail; your right to cancel earlier and our right to cancel for cause stay unaffected.
7. Limits. Each Package includes the amounts stated for it (for example social posts and SEO articles per month). Amounts not used in a month do not carry over. To keep the service reliable, the AI work of a Package has a monthly technical limit far above normal use; if it is reached, further drafts wait until the next month and we tell you.
8. Your approval. Drafts (posts, articles, newsletters, website changes) are suggestions. Nothing is published on your website before you approve it, and channels you switch to “fully automatic” publish only drafts without open points. You remain responsible for what you approve or post, including its accuracy and any professional rules of your trade (see “Permitted content”). We do not promise specific results such as rankings, visitors or enquiries.
9. Price changes. We announce price changes for a running Package by e-mail at least one month before they take effect. You can cancel the Package before the new price applies; if you do not, the new price applies from the first billing month after that date.
10. Data. How we handle personal data in the Autopilot modules is described in our privacy policy; for the data we process on your behalf the data processing agreement in “Data protection” applies.
11. Relationship to the other terms. These rules form the Proposal for the Packages and prevail over the rest of these terms where they differ. Everything else, such as liability and confidentiality, applies as written.

The content of veonio.com is provided for general information and does not constitute individual advice. The Digital Readiness Scorecard and the application fit score give an automated, indicative assessment based on your answers; they are not an audit and do not replace an analysis of your specific situation.

1. The contract is governed by the laws of the Republic of Estonia, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
2. The place of jurisdiction for all disputes is Tallinn, Estonia (Harju County Court). We may also bring an action at your registered office.
3. Should any provision be invalid, the remaining provisions remain in force. The invalid provision is replaced by a valid one that comes as close as possible to its economic purpose.
4. These terms are written in English. Translations are provided for convenience only; the English version prevails.